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Return & Refund Policy

Last updated: August 23, 2026

At Alderton, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition
• Have all original tags and labels attached
• Be returned in its original packaging where possible
• Show no signs of wear, washing, damage, alteration, perfume, deodorant, or other marks

To request a return, please contact us at contact@alderton.shop with your order number and the reason for your return.

Returns sent without first contacting us may not be accepted.

Return Shipping

Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are non-refundable.

We recommend using a tracked shipping method when returning an item. Alderton cannot be held responsible for returned parcels that are lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If you receive an incorrect, defective, or damaged product, contact us as soon as possible at contact@alderton.shop and include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

After reviewing your request, we will provide an appropriate solution.

Exchanges

If you would like a different size, color, or product, please contact us at contact@alderton.shop.

Availability of replacement products cannot be guaranteed.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.

Non-Returnable Items

We may refuse returns for:

• Items showing signs of use or wear
• Washed or altered items
• Items damaged after delivery
• Items returned outside the return period
• Items without original tags or packaging where reasonably required
• Personalized or customized products, where applicable
• Gift cards

This does not affect any statutory rights that may apply to you under applicable consumer protection laws.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@alderton.shop.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact

For questions regarding returns or refunds, contact:

Alderton
Email: contact@alderton.shop